Support is often the channel through which “too much access” arises: shared accounts, standing privileges, unclear ownership. This use case makes remote support clean: access only when needed (JIT), time-limited, traceable and revoked. Goal: within 60 days, fewer standing privileges in support.
If you’d like, we’ll show you just-in-time support access in a short demo, together with our technology partner.
Support needs to be fast. Security wants control. When this isn’t solved well, shadow admin emerges: standing privileges and shared accounts.
We build a workflow that doesn’t slow support down: just-in-time access, clear roles, quick approval and clean traceability. Then standing privileges are phased out step by step.
Typical timeframe: 2–4 weeks until pilot with one support team.
Define support scenarios and systems
Define roles/policies (incl. JIT)
Establish just-in-time process
Pilot + feedback
Phase out standing privileges and verify
Does this slow down support?
Not if it’s well designed. The goal is fast AND controlled.
What’s the biggest quick win?
Replace shared accounts and time-limit standing privileges.
How do you show value?
Fewer standing privileges, better audit, faster revocation during an incident.
How does it scale?
After a successful pilot, extend to further teams and systems.
Let’s phase out standing privileges and establish just-in-time access as standard.